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03-11-2012, 12:07 AM #1
How Do I Cancel LifeLock?
My wife signed us up for Life Lock free trial. BIG MISTAKE. Once the trial period ended they started charging our card automatically without our consent. This should be illegal, but we have learned our lesson. Always read the fine print and never sign up for anything that seems to good to be true.
After noticing a random charge from them appearing on our bank statements I did some more research and found out they are essentially a smoke and mirrors service. The CEO of LifeLock who puts his "real" social security number up on their commercials because he's apparently so confident in the service has actually had is identity stolen over a dozen times!
So it's very obvious that their service doesn't work (if it didn't work for him, it's obviously not going to work for you or me) but yet they are still able to "lock" people into paying for this with no way to cancel it!
Does anyone know where we can cancel this? I try calling but getting a real human being is next to impossible and I can't find any page to cancel on the website.
03-12-2012, 02:30 PM #2
Actually Todd Davis (the CEO of LifeLock) has had his Identity Stolen 13, yes THIRTEEN times. I'm sure that number has gone up considering the articles about this were written two years ago. LifeLock is a great example of a service that is just too good to be true.
You are the only person who can protect yourself against Identity Theft. Don't reply to shady emails with personal information. Always go through the transactions on your monthly credit card statements. It's not necessarily big purchases you want to be looking for, but the small charges that scammers will make across thousands of cards.
The LifeLock junk mail service is also somewhat of a joke, considering you can easily prevent most Junk Mail by filling out a single form.
As for canceling LifeLock, if all else fails just call up your card company and have them do a charge back.
03-12-2012, 02:32 PM #3
Also worth noting that LifeLock has actually been fined millions by the FTC (Federal Trade Commission) for deceptive advertising.
03-16-2012, 11:57 AM #4
Generally services like this are very hard to cancel just because they bank on the fact that people won't be satisfied but will be too lazy to go through the hassle of canceling - allowing them to make money while offering a sub par service.
04-27-2012, 04:30 PM #5
Lifelock is a COMPLETE WASTE OF MONEY. We also signed up for this way back when they were running the ads every 10 minutes on TV, classic example of a business that overpromised, under delivered and is now almost no where to be found.
06-04-2012, 05:15 PM #6
It looks like they are running another TV ad blitz for this now.. it disappeared for two years and now it appears to be back. I guess they thought that they would just wait until everyone forgot about the CEO having his identity stolen 20 or 30 times.
06-11-2012, 12:18 PM #7
My mom signed up for this and had the hardest time figuring out how to get rid of it! I think that there will always be services like this out there but it goes to show you that YOU and only YOU are responsible for protecting your identity and your credit score.
Unfortunately I all but ruined my credit in college and am not trying to claw my way back up out of a hole. I guess as least I did this when I only had a few thousand dollars in credit available to me but regardless it's something that I never want to have to deal with again!
07-09-2012, 04:50 PM #8
I had no idea Life Lock was this much of a shame... I had no interest to begin with, so I guess that is why I never looked into it... I hope all those who are dissatisfied were able to get out.
07-11-2012, 11:38 AM #9
09-29-2015, 06:11 PM #10
Stumbled upon this thread today. What I cannot believe is that LifeLock is still around and that people are still subscribing to it.
It must be those catchy endorsements from Mike & Mike.